ZohoMeeting Help Document What is ZohoMeeting? ZohoMeeting is an online application with which you can share, collaborate, troubleshoot, demonstrate, and do many more. You can provide live support to your business partners thereby enhancing the overall productivity of the organization. ZohoMeeting allows you to share your desktop and also to control it from a remote location. Creating a Meeting Creating a meeting is made easy in ZohoMeeting. It has very simple steps as follows: Login to www.zohomeeting.com with your zoho id. Go to 'Create Meeting' tab. A Meeting requires three main information - 1. The Meeting topic. 2. Meeting time and date. 3. Presenter's and Participants' mail id. Note: The person who shares his PC is called a PRESENTER and the person who views Presenter's PC is called PARTICIPANT. Meeting topic is the name that will be used in all your communications and for future reference. Now click the "Create" button. That's it! The meeting is created. Every meeting is identified by a unique 'Meeting key'. Control Transfer You can set the 'Control Transfer' to auto/prompt. 'Auto' option gives the control to the participants of the meeting without your notice while the 'Prompt' option notices you about the participant who requests remote control. Changing Time Zone Click the 'clock' icon at the top right corner and choose your time zone. This change will be reflected for the existing meetings also.   Starting a Meeting Now you can see the list of meetings in the 'My Meeting' tab. It shows the Meeting topic, key, time and date, and options ( icons ) for starting/stopping, joining, editing and deleting a meeting. Click the 'arrow' icon to start the meeting. Or click the 'Meeting topic' link and click the 'start' button. The meeting gets started and your desktop gets shared to the participants of the meeting. The participants can also control your desktop. You can also invite presenter/participants from this page by clicking . Also you can the participants of the meeting. Joining a Meeting The 'Invited Meetings' tab reveals the number of meetings you have been invited for. It gives you all the meeting information like Topic, date/time, etc. You can join a meeting in number of ways as follows: 1. If you know the key, directly enter the 'Meeting Key' in the login page and click 'Go'. 2. Click the icon in the Invited Meetings page. 3. Click the link in the email. You will see a popup showing Activex viewer, Java viewer and Flash viewer. Activex viewer can be run only in Windows. Java viewer is platform independent. It can be run on Windows/Linux/Mac. Flash viewer runs on browser. It does not require any installation. Flash viewer can be run on IE/Firefox/Safari browsers. Note: It is preferrable to use Activex/Java viewer, while using remote control, for better performance. Installation ZohoMeetingAgent / ActivexViewer - Intrernet Explorer 1. While installing ZohoMeetingAgent/ActivexViewer in the Internet Explorer, you may notice the following message at the top of IE. If you notice this message notification bar, then right click the bar and select 'Install Activex Control'. 2. You will then be asked to Install the ZohoMeetingAgent/ActivexViewer executables. Choose 'Install'. Meeting gets started. You can now view/share your desktop. ZohoMeetingAgent / ActivexViewer - FireFox While installing ZohoMeetingAgent/ActivexViewer in the Firefox, you may notice the following message at the top of Firefox. If you notice this message notification bar, click 'Edit Options' at the right end of the bar and then selct 'Allow' in the dialog box. Click 'start/join' icon from the html page once again to start or join a meeting. While installing ZohoMeetingAgent / ActivexViewer, firefox displays an installation box. Select 'Install' option from the dialog. Java Viewer - Intrernet Explorer / FireFox While installing Java viewer. Select 'Always' option from the confirmation box dialog. Toolbar options 1. FeedBack You can send feedback to us, the support personnel, using this dialog. Your feedback is appreciated and is vital for us. 2. Refresh Refresh button is used to refresh the viewer. It sends a fresh image each time you refresh. This is very helpful partiucularly when you receive a distorted image, etc. 3. Chat You can chat with your participants when you are in a meeting. This assists you in a two way communication. It is of great use you in clarifying the points, sharing your thoughts, expressing your views to your participants and vice versa. 4. Remote Control Now you can control a remote PC at your place. Work as if you are working on your PC. Remote control option assists you in troubleshooting, problem solving or controlling the remote PC. This feature enables you to solve your customer problems instantly and boosts your productivity. 5. Hide There is an option for you to hide the toolbar. This is very helpful particularly when you use remote control. 6. Zoom In/Out You have Zoom in/out feature that enables you to magnify or diminish image. Actual size displays the image in the size of the Presenter's desktop whereas BestFit displays the image in the best size that fits your screen. Note: Now you can contact our support personnel live using the 'live support' link at the top of the site and clarify your queries instantly. For further communication and clarification, kindly mail to us at support@zohomeeting.com.