For further reading:

Classroom Assessment
Angelo, Thomas A. & Cross, K. Patricia.Classroom Assessment Techniques.San Francisco: Jossey-Bass. 1993.

Focus Groups

Connaway, Lynn S. “Focus Group Interviews: A Data Collection Methodology for Decision Making.” Library Administration & Management. 10.4 (1996): 231-239.

Library Space

Freeman, Geoffrey T. Library as Place: Rethinking Roles, Rethinking Space. WashingtonDC: Council on Library and Information Resources. February 2005. Accessed April 8, 2008 from http://www.clir.org/pubs/reports/pub129/pub129.pdf

Oblinger, Diana G. Ed. Learning Spaces.Educause, 2006. Accessed April 8, 2008 at http://www.educause.edu/learningspaces/

Rubrics

Taggart, Germaine L. et al. Rubrics: A Handbook for Construction and Use. Lancaster, PA: Technomic Publishing Company, 1998.

User Satisfaction and Surveys

Hernon, Peter John R Whitman. Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries. Chicago: American Library Association, 2001.

Web 2.0
Shirkey, Clay. Here Comes Everybody: The power of Organizing Without Organizations. New York: Penguin. 2008.

Web Usability

Krug, Steve. Don't Make Me Think. Indianapolis, IN: Que. 2000.

Neilsen, Jakob. Alertbox: Jakob Neilson's Newsletter on Web Usability. Accessed April 14, 2008 at http://www.useit.com/alertbox/